Telco Big Data Applications

Customer Experience Management (Customer 360)

Decrease customer service calls and support costs, increase customer retention and satisfaction, actively engage influencers, identify opportunities and builds brand loyalty.
 

Network Optimization & Analytics

Supports better capacity planning and traffic management, as well as more effective service assurance to deliver a customer experience that retain subscribers and increase revenue.

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Churn Analytics

Identify customers who are most likely to churn and take steps to prevent churn.

Recovery of Payments

Identify customers most likely to have difficulty making the payment and take remedial steps.

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