Customer Experience Management (Customer 360)
Decrease customer service calls and support costs, increase customer retention and satisfaction, actively engage influencers, identify opportunities and builds brand loyalty.
Network Optimization & Analytics
Supports better capacity planning and traffic management, as well as more effective service assurance to deliver a customer experience that retain subscribers and increase revenue.
Identify customers who are most likely to churn and take steps to prevent churn.
Recovery of Payments
Identify customers most likely to have difficulty making the payment and take remedial steps.