Marketing & Sales Analytics
In Data analytics and Machine Learning
EMPLOY AI AND BIG DATA FOR AUDIENCE ATTRACTION AND RETURN ON AD EXPENSES
Big data is the most effective strategy for marketing and sales since the Internet entered the buisness world around two decades ago
But what are the REAL Challenges of Organizations to understand it's functioning?
Optimize Analytical Scalability for Market Growth
Brand analytics compares the quality of your brand to your competitors. Your brand is not a mere logo or a commercial status – it’s a connection that bonds you to your customers. It’s imperative to understand customers reactions to your brand as this will influence your decisions and strategy.
You can assemble such data from anywhere where your customers are discussing your brand, such as customer service conversations, sales conversations, online forums, blogs, review sites, and social media.
The internet is a rich source of information regarding how people feel about your brand and your business. People love to share so tap into this rich vein of information.
MARKETING AND SALES CHANNEL ANALYTICS
Marketing and sales channel analytics allow you to assess the different channels available to you and establish which are the most effective. It is possible that you will reach different areas of your market through different channels but it is wise to know which ones are working and which are less likely.
For the current marketing and sales channels, and for any unused channels you will need to set some conversion rate goals so as to know what you want the channel to achieve.
Pricing analytics involves analyzing price sensitivity in market segments and is especially useful in highly competitive markets where everything that can be done has been done.
Pricing analytics requires data mining and the development of forecasting models and algorithms. It also often involves multiple, concurrent business experiments that can be run quickly and easily so you can measure what is likely to happen with each price change.
If you use pricing analytics to improve revenue, it's important to remember to improve the value you give to customers who are willing to pay more.
Competitor analytics is important for marketing and strategic planning to understand their strengths and weaknesses and identify opportunities to exploit and threats to navigate.
There are different ways of gathering competitor data, such as business journals and newspapers, annual reports, product brochures and marketing activity. You could even have an employee, friend or family member to buy a product or service from your key competitors and assess their experience.
The most useful tip for competitor analytics is to do it but practically most don't.
NON CUSTOMER ANALYTICS
Non-customer analytics is the understanding of people who are currently not your customers and what they think about your product, services or brand. By identifying who is not buying from you and their reason for doing so, you can expand your market to include those individuals.
If you want to know why people are not buying your product or service, you need to ask them: interviews, questionnaires and focus groups can help.
It can be remarkably easy to get feedback from people who are not your customers using the power of social media.